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Refund and Returns Policy
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Refund and Returns Policy:
At Pro Digital Point, we are committed to ensuring that our customers are satisfied with their digital purchases. Due to the nature of digital products, we have a clear refund and return policy to protect both our customers and our business. Please take a moment to review our policy:
1. Digital Product Refunds
Since all products sold on Pro Digital Point are digital downloads (eBooks, courses, software, graphics, etc.), we offer a no-refund policy for purchases. Once a digital product is purchased and delivered, we cannot accept returns or issue refunds due to the instant access to the files.
However, we understand that sometimes issues can arise. If you experience a technical problem or if the product you purchased is not as described, please contact us within 7 days of your purchase. We will do our best to resolve the issue, which may include providing a replacement or offering you a store credit.
2. Refund Eligibility
To qualify for a potential refund or replacement, the following conditions must be met:
- You must contact us within 7 days from the date of purchase.
- The product must be faulty or not match the description provided on our website.
- You must provide sufficient details regarding the issue you encountered, such as error messages or screenshots (if applicable).
3. How to Request a Refund or Replacement
If you believe you qualify for a refund or replacement, please follow these steps:
- Email us at prodigitalpointofficial@gmail.com with your order number and a description of the issue.
- Attach any relevant screenshots or error messages, if applicable.
- Our team will review your request and get back to you within 2 business days.
4. Exchanges
Unfortunately, we do not offer exchanges for digital products. However, if you are facing any issues with your purchase, our support team will work with you to resolve the problem.
5. Non-Refundable Items
Please note that the following items are non-refundable:
- Products that have been downloaded or accessed.
- Products purchased as part of promotional offers, discounts, or bundles.
6. Customer Support
If you need assistance or have any questions about your purchase, our customer support team is here to help. Reach out to us at prodigitalpointofficial@gmail.com and we will respond promptly.